Refund policy

RETURNS AND REFUNDS

We accept eligible change-of-mind returns requested within 30 days of delivery.

All returns must be approved before being sent. Products returned without approval may not be accepted.

AUSTRALIAN RETURNS

Eligible domestic returns must be requested within 30 days of delivery.

A $6 return shipping fee will be deducted from refunds to the original payment method. This fee is waived if you choose store credit. Original outbound shipping charges are non-refundable.

Once your return label is issued, you must lodge the return within 14 days. If the label expires, please contact Customer Service. A replacement label may be issued at our discretion, and the return may be refunded as store credit.

INTERNATIONAL RETURNS

Eligible international returns must be requested within 30 days of delivery.

Customers are responsible for arranging and paying for return shipping to Australia, including any applicable reverse duties, taxes or customs charges. Original outbound shipping costs are non-refundable.

We recommend using a tracked shipping service. Ella Vari is not responsible for returned parcels that are lost or damaged in transit.

RETURN CONDITIONS

To qualify for a change-of-mind return:

  • Clothing must be unworn, unwashed and returned in its original condition, with all tags, hygiene liners and original packaging attached or included.
  • Food, protein powders, supplements and other consumable products must be completely unopened, unused and returned with the original safety seal intact and packaging undamaged.
  • For health, hygiene and safety reasons, opened, used or unsealed food, protein powders, supplements and other consumable products cannot be returned for change of mind.
  • Items must not show signs of use, wear, washing, damage, contamination or improper storage.
  • Proof of purchase may be required.

Ella Vari reserves the right to refuse a change-of-mind return that does not meet these conditions.

FINAL SALE ITEMS

Items clearly marked "Final Sale" are not eligible for change-of-mind returns, exchanges or store credit.

This exclusion does not affect any rights you may have where a product is faulty, unsafe, incorrectly supplied or otherwise fails to meet applicable consumer guarantees.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

Please contact Customer Service as soon as possible if your order arrives faulty, damaged, unsafe or incorrect. Include your order number, a description of the issue and clear photographs where applicable.

Ella Vari may assess the product before providing a remedy. Nothing in this policy excludes or limits any rights or remedies that cannot lawfully be excluded, including rights available under the Australian Consumer Law.

REFUNDS

Approved change-of-mind refunds are processed only after the returned product has been received and inspected.

Refunds will be issued to the original payment method unless store credit has been selected or otherwise agreed. Original shipping charges, international return costs, reverse duties and applicable domestic return-label fees are non-refundable for change-of-mind returns.

Please allow your financial institution additional time to display an approved refund.

MULTIPLE ORDERS AND GIFT CARDS

Products from separate orders should be returned separately to prevent processing delays.

Products purchased using a gift card will be refunded to the same gift card or issued as store credit, subject to applicable consumer-law requirements.

To begin a return, use the appropriate link below:

Australian return or gift return: START A RETURN (AUSTRALIA)

International return: START A RETURN (INTERNATIONAL)

For further assistance, please contact Ella Vari Customer Service.